By Todd Duncan

This week New York Times Best Selling Author Todd Duncan was interviewed on Dave Ramsey's EntreLeadership podcast hosted by Ken Coleman, regarding his latest book, The $6000 Egg: The 10 NEW Golden Rules of Customer Service.

Todd and Ken discussed The $6000 Egg and the strategy behind creating emotional connections with your customers.

Listen as Todd reveals that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The $6,000 Egg represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

This interview is business gold. Don’t miss it.

CLICK HERE TO LISTEN to the Podcast

CLICK HERE TO READ Todd's Original Article on The $6,000 Egg

CLICK HERE TO ORDER A COPY of The $6,000 Egg Book

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